People to save on their water bill
Published
Thursday 10 April, 2025
Updated
Thursday 10 April, 2025
The council has worked with Southern Water to identify and share the details of more than 3,300 residents on low incomes or in receipt of benefits who are eligible for a discount on their bills.
Southern Water will be contacting these residents to let them know that they will be moved to its cheaper “Essentials Tariff” payment scheme and will have their bills reduced by at least 45%.
Swale Borough Council and Southern Water have already been working together to offer the discounts to residents.
With many receiving this support at the council’s One Swale Roadshows - events that brought together people in need with the charities and organisations who can help.
This new data sharing agreement will allow the council to work with Southern Water to make sure people within the borough who need this support don’t miss out on these important discounts.
The council is also working closely with other local water providers to bring similar discounts to as many eligible residents within Swale as possible.
The partnership is subject to strict rules around personal data and security and the information shared is solely for the purpose of benefiting eligible residents.
Nicky Chitty, Southern Water’s affordability and vulnerability lead, said:
“We are delighted to be working together with colleagues at Swale, so that no households miss out on the support they may be entitled to.
“By joining our Essentials tariff, these customers will automatically receive a minimum discount of 45% off their bills.”
For more information if you are struggling to pay your water bill:
If you are a Southern Water customer visit Southern Water’s dedicated webpage: What If I Can't Pay My Bill? - Southern Water
If you are a South East Water customer visit South East Water’s dedicated webpage: Help paying your bill - South East Water
